Hotel General Manager


Hotel General Manager - £60,000 - £70,000 - Surrey

Our client is looking for a Hotel General Manager to join the vibrant company on a permanent basis. The role will be responsible for the professional, efficient and cost-effective day to day operation of the Hotel, including: Front Desk, Spa and Leisure facilities, and all Food & Beverage operations. The Hotel General Manager will devise and implement strategic initiatives via their direct reports and their teams to ensure revenue is maximised in the following key areas; hotel room revenue, hotel conference and events and leisure club memberships and Spa.

Key Responsibilities as a Hotel General Manager :
* To ensure the set target for brand audit is achieved
* To ensure a consistently high level of customer care is delivered at all times and Brand driven service KPIs are achieved
* To ensure all departments operate within the brand guidelines, utilising SOP manuals
* To ensure all guests requests and preferences are logged and acted upon to drive guest satisfaction
* To liaise with the Maintenance Team, and the Health & Safety Manager to ensure that the facilities aspects of the Hotel are well maintained to meet legal and customer standards
* To hold regular meeting with all Hotel departments to ensure that Brand standards are understood and being complied with
* To ensure that food and beverage standards are met through regular communication with the Hotel F&B Manager
* To ensure that standards for housekeeping and the cleanliness of customer areas are met through regular communication with the Housekeeping team
* To ensure that Brand initiatives, and new or updated programs are launched according to guidelines and deadlines suitable for a franchised property
* To ensure that the Art of Hosting format and content is adhered to by all Resort personnel
* To provide effective feedback to managers and supervisors in relation to brand standards and the audits

Key Skills & Experience as a Hotel General Manager :
* Minimum 3 years as an Operations/Commercial Manager
* Branded hotel experience is an advantage
* F&B experience is essential
* C&B experience is an advantage
* Strong leadership skills
* Influencing skills
* Negotiating skills
* High level of interpersonal skills

Please apply as directed.